Knowledgebase powered by kayako help desk software. Tech knowledge base remote proctor remote proctor overview this article provides information on remote proctor. These results support general findings that instances of test manipulation in online courses are. Student tech support for remote proctor school of nursing. If you are taking an exam on sam cengage course management system and the password is not working after clicking the insert password button please try the steps below. If it werent for elearning then online video proctoring wouldnt have become mainstream, but given whats at stake for online course programs the demand for such a service has grown at a fast pace. Students navigate to the remote proctor now download page to run the system test and install the software. Open a chat session using the contact support button within the software or by clicking the button here. More detailed information about rpnow will be included in the. We are pleased to share that software secure ssi has joined the psi family today. To complete the process, you will need to close out of the software.
Psi rp now proctoring from software secure on mac catalina. Tech knowledge base brightspace remote proctor student tech support for remote proctor please read this entire page before contacting anyone for support. Rpnow offers a selfservice model for secure online examination delivery and identity verification. You may run a software test of your computer to see if your computer system is equipped appropriately to take a philips examination. Using a standard computer webcam with an internet connection, students can take a proctored exam online conveniently and affordably. If you are having trouble, click the contact support button in the toolbar to open a chat session with a support representative.
How does software secure rpnow protect student data. If needed, the instructor will contact you regarding any items that have been flagged. Remote proctor now, or rpnow, is an exam remote proctoring solution used in some school of nursing online courses. You need help with or are getting errors when you attempt authentication software secure technical support is available 247 for studentscandidates. Remote proctor now james moores blog at depaul university.
Thats why psi complements its offerings with services and support. This video will be used for the purpose of establishing if any suspicious activity occurred during the test. If you are having trouble, click the ontact support button in the toolbar to open a chat session with a support representative. Software secure has made changes to the rpnow online test proctor system. Rpnow is an online proctoring platform that makes online testing more accessible through a flexible cloud model. Microphone check unsuccessful software secure, inc. After watching this lesson, youll know what software secure is, the requirements for testing, dos and donts of exam. These devices identify the student and capture video and audio throughout the exam and upload it to ssis.
Psi rp now proctoring from software secure on mac catalina os dave dean april 11, 2020. Philips has chosen remote proctor now software from software secure, inc. You can check the system requirements for a list of the supported operating systems and devices. Open control panel and select flash player settings. The coming together of psi and software secure is significant and we are excited about the future. Rpnow utilizes your builtin webcam or any usb webcam connected to your computer as part of the software to take the exam. Jan 10, 2017 we are uniquely positioned to provide a complete offering. Software secure rpnow is a technologybased exam proctoring solution that offers all the benefits of secure, fullyproctored testing in remote environments, any timeanywhere, is costeffective without the inconveniences associated with test centers or finding personal proctors. Software secure rpnow leverages data encryption tls, and stores.
If instructors or students have any issues with rpnow, we work with you to troubleshoot the problem and find a quick resolution. This video provides an overview of how to take a proctored exam. Please use the following url to test the functionality needed to take an. Psi support technicians are highly trained specialists on the rpnow platform. Remote proctor now clemson university, south carolina. You need help with navigating through the rpnow software rpnow technical support is available 247 for students via. How software helps keep online learners honest techcrunch. Both software secure and edx must be informed to ensure. Remote proctor now integrates with d2l so that instructors can.
You need help with navigating through the remote proctor website 2. If you are unable to download the remote proctor software and have passes the system requirement check, please try the steps below. Overview purchasing installation online testing policies technical support internet connection screen resolution exam taking overview remote proctor from software secure inc. The software will storeandforward the video records on the students local machine. Only one monitor is allowed while using the rpnow software. System requirementsremote proctor now software secure, inc.
Bsu and ntc use this system in a number of online courses. Best practices for taking a remote proctored exam with software secure rpnow duration. While downloading the proctoring software you may see the following message. Tokens a test taker may receive payment tokens through their book store, organization, or someone at software secure. Remote proctor now is a cloudbased saas solution for secure online examination delivery. How do i uninstall the software secure proctoring software. Click here to see the minimum requirements for rpnow. Remote proctor now rpnow university of west alabama. We wont compress, alter or take ownership of your content. Remote proctore now rpnow, powered by software secure inc, is an affordable and easytouse saas solution that enables students to take proctored exams conveniently 24 hours a day, 7 days a week, with no advanced scheduling at any location. Psi secure browser would like to control this computer using accessibility features posted by steven mark carabuena, last modified by steven mark carabuena on 03 january 2019 01. Remote proctor now usage instructions philips healthcare.
One area that is gaining significance is the virtual proctoring space. These devices identify the student and capture video and audio throughout the exam and upload it to ssis secure servers. If you click the link below you will need to click the live support online icon located on the left side of the screen to access chat support. The fau college of business has hired an outside company, software secure, to proctor your online final exam using a product called remote proctor now. If you are unable to download the remote proctor software and you meet the minimum system requirements, please try the steps below. Our mission is to deliver maximum customer value through the speed, accuracy, and efficiency of the nowsecure platform with. On the camera setup page be sure to click continue. Remote proctore now rpnow, powered by software secure inc, is an affordable and easytouse saas solution that enables students to take proctored exams conveniently 24 hours a day, 7 days a week.
For a full list of requirements please view the rpnow system requirements page here. Student support services assisting you in your academic. Use software secure s live chat, available 247 or call software secure s phone support, available 247 us and canada. Rpnow that you choose in your exam system contact software secure support when. If you need to contact software secure support, please call 1. You can find instructions for uninstalling for your. Rpnow offers a selfservice model for secure online examination delivery and. Posted by roger creek, last modified by steven mark carabuena on 14 september 2018 01. Close and restart your browser window to make sure the changes take effect. Innovative approach to exam security offers highly scalable, reliable and efficient remote proctoring. Rpnow product update webinar information technology. Innovative approach to exam security offers highly scalable, reliable and efficient remote proctoring, providing students with a convenient and affordable alternative to testing centers while safeguarding the integrity of the program for the institution. With the help of capterra, learn about rpnow, its features, pricing information, popular comparisons to other exam products and more.
Working seamlessly with any test delivery system to make online assessments scalable. Call the number provided by your school or click here to find the number for. You need help with navigating through the rpnow software software secure technical support is available 247 for. Remote proctor overview school of nursing vanderbilt university. You must unplug the device before trying to use the software, or you will get an error message and must reattempt to use the software. Remote proctor now integrates with d2l so instructors can set up exams that are. You need help with navigating through the rpnow software software secure technical support is available 247 for studentscandidates. Call the number provided by your school or click here to find the number for your organization chat. You are encouraged to uninstall the proctoring software after completing your exam.
As outlined in the final examination proctor policy, students are allowed a. Rpnow utilizes your builtin webcam or any usb webcam connected. For questions on these emails, please contact your instructor. Software secure only monitors this during the exam to prevent cheating. What the psi acquisition of software secure means for you. Ensure the box next to psi secure browser is checked. These technologies, along with highspeed internet, allow any student to utilize remote proctor now. For a full list of requirements please view the rpnow system requirements. If you need to contact software secure support, please use one of the following options. Contact support rpnow support is available for students 247. Have you considered opting for online proctored test instead of. Rpnowim trying to take an exam on the sam course management sys. If it werent for elearning then online video proctoring wouldnt have become mainstream, but given whats at stake for online course. Software secure rpnow is a technologybased exam proctoring solution that offers all the benefits of secure, fullyproctored testing in remote environments, any timeanywhere, is costeffective without.
They would simply copy the token here and click submit payment token. These results support general findings that instances of test manipulation in online courses are actually quite. Include proctored exam pm9004x in your subject line. You can always click the return to software secure link at the bottom of the page if you would like to restart payment. If you click the link below you will need to click the live support online. Remote proctor now from software secure is an ondemand, easy to use method for securing the online testing environment. For remote proctor now faculty support call 8554362038. Either your organization or software secure may email you for rules violationbased issues. We are the experts in mobile app security testing software and services. Live chat software by kayako knowledgebase 1 contact us 12 general 22 lsac 20 psi secure browser 122 remote proctor now 36 rpnow 4. Tech knowledge base brightspace remote proctor student tech support for remote proctor please read this entire page before contacting anyone for support related to brightspace testing and remote proctor from software secure.
Software secure technical support is available 247 for studentscandidates. Psi rp now proctoring from software secure on mac catalina os. Rpnow works with a webcamera and microphone either builtin or attached to the computer. Tablets, hybrid devices, and mobile devices are not supported. Select camera and microphone settings by site button. Rpnow technical support is available through chats, phone, webtickets, or selfhelp. The equipment for rpnow services usually comes with any modern computer. Utilize the resources on our rpnow test taker university to help you take a. Rpnow from software secure knowledge base johns hopkins. You need help with or are getting errors when you attempt authentication software secure. Edx selects rpnow by software secure to provide remote proctoring for the global freshman academy. Psi provides world class support for rpnow whenever you need it and resolves issues in quickest possible timeframe. Remote proctor overview school of nursing vanderbilt. Please note that software secure technical support is available by phone 247 at of the number listed above.
The office of instructional support at the university of west alabama supports the remote proctor now rpnow system for all students. Software secure james moores blog at depaul university. Remote proctor now through software secure is an online software solution for online examination licensed by msu. International support is available via chat and our webticket system. Arizona state university rpnow student walk through for. Oct 15, 2015 how software helps keep online learners honest. Remote proctor now quick guide unoh support services.